SUMMARY:
Under supervision of the Director of Clinic Operations, the Administrative Assistant provides a wide range of administrative and office support activities, including fielding and making telephone calls, receiving, and directing visitors, word processing, scanning, and faxing and overall support for SBNC Operations Department. This position is an integral part of the Patient Centered Medical Home (PCMH) and works collaboratively with others to support optimal patient outcomes..

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Inputs and maintains a variety of confidential employee and patient information.
• Files and retrieves documents, records, and reports, for patient records.
• Updates and reformats a variety of documents and spreadsheets; sends standard correspondence on behalf of supervisor.
• Helps improve patient outcomes and generate revenue by calling patients to schedule a variety of appointments, such as well child visits, preventive health assessments, annual well woman exams and all new patients assigned to SBNC by Cen Cal.
• Orders supplies needed in order to perform a variety of organizational projects.
• Serves as backup to Clinic Operations and IT Support.
• Assist in opening mail.
• Assist in processing faxes.
• Assists in formatting, organizing and correcting patient data.
• Resolves discrepancies in Rosetta Interface
• Assists Staff and Patients with Patient Portal
• Serves as liaison with outside organizations
• Maintains referral sources in health record system (s)
• Assists Director of Clinic Operations and IT Support in creating meeting agendas and scheduling meetings.
• MA / PAN / Referral Specialist experience preferred. Serve as backup at clinic level.

OTHER DUTIES AND RESPONSIBILITIES:

1. Demonstrates understanding of and observes all SBNC policies, procedures, rules, and regulations.
2. Demonstrates successful work-related behaviors.
3. Attends SBNC meetings as required.
4. Interacts with patients, physicians, staff, vendors, and visitors in attentive ways that demonstrate caring and that reflect the SBNC mission and philosophy.

The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and requirements. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or it is a logical assignment to the position. The employee is expected to perform other duties necessary for the effective operation of the department.

QUALIFICATIONS AND EDUCATION REQUIREMENTS:

Education: High School diploma or GED equivalent.

Knowledge of: Proficient knowledge of Microsoft Word and Excel. Learn Microsoft Power Point and Adobe Acrobat. English grammar, spelling, and punctuation must be excellent, Speak, read and write Spanish. Have reliable transportation.

Ability to: Follow verbal and written instructions accurately. Communicate effectively and professionally with a variety of people and provide accurate information, via phone, e-mail, and written communication. Work independently and complete tasks with minimal supervision. Pay attention to detail. Organize work and maintain accurate files and records. Use office equipment including copier, fax, and postage meter.

Physical Demands: May be required to lift objects weighing up to 25 pounds. Sitting in a normal seated position for extended periods of time. Reaching by extending hand(s) or arm(s) in any direction. Finger dexterity required to manipulate objects with fingers rather than with whole hand(s) or arm(s), for example, using a keyboard. Communication skills using the spoken word. Ability to see within normal parameters. Ability to hear within normal range. Ability to move about

Certification/License: Valid California driver’s license.

The physical demands described above are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job unless providing such accommodations would result in undue hardship for the SBNC.

Salary Range: $23.00 - $25.00 per hour